Interpersonal competence (IC) stands for concentrated expertise in human factors training. It was developed by Lufthansa Aviation Training together with the German Society for Orthopedics and Trauma (DGOU). As a result, the health-care industry has a completely new concept at its disposal that significantly improves the individual across all disciplines, the team, the organization and patient safety.
Through our IC trainings, you can optimize the most important key competencies that your employees must possess: decisiveness, communication, drive and motivation, situational awareness, stress and workload management, fatigue risk management, conflict management, service orientation as well as empathy and teamwork. Take advantage of IC and improve your skills and standards in all of the relevant areas.