Act with Confidence, Communicate Openly, and Lead Successfully

Cockpit Meets Medicine

At the end of the 1970s, NASA made an amazing discovery – scientists identified the human error as the primary cause of serious aviation accidents. The weak point wasn’t malfunctioning technology, but the highly qualified pilots.

What Had Happened?
In a critical moment, the pilots failed to communicate effectively, assess their own abilities, and make sound situational decisions – all things that had been neglected in training up until that point. And all things that since then – under the term “human factors training” – have played a pivotal role in flight crew training and today are even required by law.

It’s all about the team – our IC training strengthen medical professionals’ interpersonal skills.

IC training is based on the Lufthansa Group’s human factors training for flight personnel – so you’ll learn from the best.

Successful airlines, particularly the Lufthansa Group, have continually improved these training courses in recent years, thereby significantly reducing the rate of errors caused by human factors.

One-of-a-Kind Expertise from Airline Operations
Through its Interpersonal Competence Training program, Lufthansa Aviation Training makes this one-of-a-kind expertise from airline operations available to you. Together with experienced doctors, nurses, risk managers as well as medical educators from the DGOU, our human factors trainers have applied and adapted the findings from aviation to clinically relevant situations.

You Can Improve These Key Competencies with IC:

Decision-Making

Decision-Making

Knowing criteria, setting priorities, taking the lead – for greater confidence when making decisions.

Communication

Communication

The basics of communication: confident, effective communication tailored to the intended recipient.

Drive and Motivation

Drive and Motivation

Getting to know yourself: what drives me, what motivates me, what holds me back, how do I motivate myself and others?

Situational Awareness

Situational Awareness

Analyzing perception, understanding, and prediction of critical factors and identifying behavioral patterns.

Stress and Workload Management

Stress and Workload Management

Leveraging the positive effects of under- and overload and avoiding negative effects.

Fatigue Risk Management

Fatigue Risk Management

Learning new methods to recognize and deal with fatigue and exhaustion.

Conflict Management

Conflict Management

Becoming familiar with the causes of conflicts and addressing them using the five-step solution model.

Service Orientation

Service Orientation

Identifying patient expectations and adapting your own competencies to their behavior.

Empathy

Empathy

Active listening, asking questions, and the ability to switch points of view and put yourself in another person’s shoes.

Teamwork

Effective Teamwork

Setting common goals, taking responsibility, and communicating openly and in a results-oriented manner – especially under pressure.

Take the First Step –
for Greater Safety in Patient Care